FAQs
Frequently Asked Questions
How do I track my order?
Once your order ships, we will text or email you carrier information along with tracking number.
What is your return policy?
You can return items within 30 days of delivery. For full details on item eligibility, refunds, and exchanges, please view our full [Return Policy] or visit the link at the bottom of our home page.
How much does shipping cost, and how long does it take?
• Processing Time: All items are shipped within 48 hours of purchase (Monday through Friday).
• Delivery Time: Once shipped, delivery times depend on your location’s proximity to Kansas City.
• Shipping Rates: Rates vary depending on the item size and shipping method (FedEx Ground vs. LTL Freight). You can see the exact shipping cost for any product directly on its listing or at checkout.
LTL Freight Shipments: If your item is arriving via LTL freight, please review our full [Shipping and Delivery] page for the specific details and requirements needed for delivery.
Can I change or cancel my order after it’s placed?
Answer: We process orders quickly to get them to you as fast as possible. You can modify or cancel your order within [2 hours] of purchasing by contacting us immediately at [816-298-5404].
What should I do if my package is missing or arrives damaged?
All shipments must be inspected upon arrival. If your package is damaged, or is missing despite a “delivered” status, please contact us within 48 hours of delivery at 816-298-5404.
To qualify for a free exchange or a full refund, you must provide your order number and photo proof of the damage.
